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FAQs

General Questions

Q: Do you have a retail store?
No. We’re currently an online store only. If you’re ever in the Historic Argenta District in North Little Rock, stop by our new HQ’s and share a story or two.

Q: I make an awesome southern inspired product. How do I become a supplier to Bourbon & Boots?
We’re always looking for unique artisans and craftsman that make authentic items that reflect the southern experience. Contact our Merchandising team at merchandise@bourbonandboots.com

Ordering Questions

Q: Is your site secure?
Absolutely. We utilize the industry leading encryption and security tools and methods and employ monitoring services to constantly monitor the security of our site. 

Order Status Questions

Q: How quickly will my order ship?
It depends on the item.  Our stocking warehouse contains all of our regular sellers, but many of our items are handmade and dependent upon the demand for that item, it may take a couple of weeks to fulfill our backlog. For our most rare and popular handcrafted items we provide an option to preorder which ensures access to products that are in such high demand their may be limited quantities available. 

Q: I ordered multiple items but only received one. Where is the rest?

The majority of our items are shipped same day from our central distribution facility.  However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order. 

Q: Where can I find my tracking number?
Tracking numbers will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us with your order number, and we will locate the package for you.

Q: How will I know if my order was successfully placed?
You will receive an order confirmation email with all your order details, including an order number. If you don’t get an email, there may have been a problem with placing your order. Be sure and check your junk folder first. Sometimes our order emails are caught in spam filters.

Q: Can I cancel my order?
Of course, but email us ASAP at customer service@bourbonandboots.com.  We’ll refund you the full amount or give you a store credit–whichever you prefer.

Checkout Questions

Q: I have a gift card or coupon code I would like to apply. How do I do that?
After adding items to your cart, you’ll proceed to the checkout page where you’ll see a “coupon code” field. Enter the code there. Be sure and click “apply coupon.” The amount of the store credit will deducted form the order total.

Q: Do I have to pay sales tax?
Only if your order ships to an Arkansas address. 

Q: Can you Express Ship to a PO Box?
Unfortunately, we cannot Express Ship to a PO Box.

Return or Exchange Questions

Q: What is your return policy?
Exchanges and returns on un-worn, non-custom items are welcome within 10 days of receipt of purchase. Just email us and we’ll get you sorted out.

Q: Do you offer an Extended Holiday Return & Exchange Policy?
For your convenience, we offer an extended return and exchange policy during the holiday season. Purchases made between November 1, 2015, and December 15, 2015, have an extended return period through January 15, 2016.

Q: Are sales final?
Yes, all sales are final. Items damaged in shipment or mis-shipments may be returned for exchange. All other authorized returns will receive a store credit.