Bourbon & Boots Southern Lifestyle Brand: FAQs

Bourbon & Boots Southern Lifestyle Brand: FAQs

General Questions

Q: Do you have a retail store?
No. As a Southern Lifestyle Brand, we’re currently an online store only. If you’re ever in the Historic Argenta District in North Little Rock, stop by our new HQ’s and share a story or two.

Q: I make an awesome southern inspired product. How do I become a supplier to Bourbon & Boots?
We’re always looking for unique artisans and craftsman that make authentic handcrafted southern inspired items that reflect the southern experience. Contact our Merchandising team at merchandise@bourbonandboots.com

Ordering Questions

Q: Is your site secure?
Absolutely. We utilize the industry leading encryption and security tools and methods and employ monitoring services to constantly monitor the security of our site. 

Order Status Questions

Q: How quickly will my order ship?
It depends on the item, it's rarity and personalization.  Our warehouse is consistently replenished with our regular seller and we have weekly shipments arriving from our artisans vendors. but many of our items are handmade and dependent upon the demand for that item, it may take a couple of weeks to fulfill our backlog. In rare cases an item is so popular it overwhelms the capacity of an artisan to produce or their is a shortage of raw materials, extending delivery times beyond the typical 7-14 days.  When we are aware of such a circumstance we contact the buyers of that item with expected shipment update. Due to the handcrafted nature of the majority of our goods we do not offer an overnight or express shipping option. 

Q: I ordered multiple items but only received one. Where is the rest?

The majority of our items are shipped same day from our central distribution facility.  However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order. 

Q: Where can I find my tracking number?
Tracking numbers will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us with your order number, and we will locate the package for you.

Q: How will I know if my order was successfully placed?
You will receive an order confirmation email with all your order details, including an order number. If you don’t get an email, there may have been a problem with placing your order. Be sure and check your junk folder first. Sometimes our order emails are caught in spam filters.

Q: Can I cancel or modify my order?
Of course, but email us ASAP at customerservice@bourbonandboots.com.  We’ll refund you the full amount or give you a store credit–whichever you prefer.

Checkout Questions

Q: I have a gift card or coupon code I would like to apply. How do I do that?
After adding items to your cart, you’ll proceed to the checkout page where you’ll see a “coupon code” field. Enter the code there. Be sure and click “apply coupon.” The amount of the store credit will deducted form the order total.

Q: Do I have to pay sales tax?
Only if your order ships to an Arkansas address. 

Q: When is my payment processed?
Your payment is processed upon placement of order.  Bourbon & Boots  specializes in rare, unique, and handcrafted goods, several of which are individually personalized that are not mass produced or readily available in other markets. The goods are advertised to a very specific audience that appreciates rarity of handcrafted unique, hard to find in market goods and thus not readily re-sellable to the general public if the order is cancelled or the payment cannot be processed upon shipment.     

Q: Can you Express Ship to a PO Box?
Unfortunately, we cannot Express Ship to a PO Box.

Return or Exchange Questions

Q: What is your return policy?
Exchanges or returns for store credit on un-worn, non-custom items are welcome within 20 days of receipt of purchase. Just email us and we’ll get you sorted out at customerservice@bourbonandboots.com.

Q: Are sales final?
Due to the rare, unique, and handcrafted nature of our goods, all sales are final. Items damaged in shipment or mis-shipments may be returned for exchange or store credit.  Returns are honored for up to 20 days after recipes of shipment. All authorized returns will receive a store credit. 

 

Shopping Boubon & Boots:
Our Southern Lifestyle Brand is your online gift store for made in the south personalized gifts, gift ideas for men, and gift ideas for women. Our southern gifts inventory of unique gifts and unusual gifts ensure a rare & unique selection of personal gifts sure to delight you and your recipient.