Rare, Unique, Unusual Handcrafted Vintage Gifts: FAQs
Q: Do you have a retail store?
No. As a Southern Lifestyle Brand, we’re currently an online store only. If you’re ever in the Historic Argenta District in North Little Rock, stop by our new HQ’s and share a story or two.
Q: I make an awesome southern inspired product. How do I become a supplier to Bourbon & Boots?
We’re always looking for unique artisans and craftsman that make authentic handcrafted southern inspired items that reflect the southern experience. Contact our Merchandising team at firstname.lastname@example.org
Q: Is your site secure?
Absolutely. We utilize the industry leading encryption and security tools and methods and employ monitoring services to constantly monitor the security of our site.
Order Status Questions
Q: How quickly will my order ship?
It depends on the item, it's rarity and personalization. Our warehouse is consistently replenished with our regular seller and we have weekly shipments arriving from our artisans vendors. but many of our items are handmade and dependent upon the demand for that item, it may take a couple of weeks to fulfill our backlog. In rare cases an item is so popular it overwhelms the capacity of an artisan to produce or their is a shortage of raw materials, extending delivery times beyond the typical 7-10 days. When we are aware of such a circumstance we contact the buyers of that item with expected shipment update.
Q: What are my shipping options?
We offer flat rate standard shipping and flat rate express shipping options. The flat rate shipping option utilizes both USPS as well as UPS Ground for a flat fee of $8.00. Dependent upon distance from our fulfillment center, the average order arrives in 7-10 days from placement of order. The Express shipping option utilizes UPS Second Day Air and is offered for a flat rate of $18.00.
Q: I ordered multiple items but only received one. Where is the rest?
The majority of our items are shipped same day from our central distribution facility. However, if your order also includes an item temporarily out of stock, we will partial ship and you will be notified of expected arrival date for the balance of your order.
Q: Where can I find my tracking number?
Tracking numbers will be included in each shipment confirmation email allowing you to directly track the status of your shipment. If you feel like your item has had more than enough time to make it to you and it still has not arrived, then we welcome you to email us with your order number, and we will locate the package for you.
Q: How will I know if my order was successfully placed?
You will receive an order confirmation email with all your order details, including an order number. If you don’t get an email, there may have been a problem with placing your order. Be sure and check your junk folder first. Sometimes our order emails are caught in spam filters.
Q: Can I cancel or modify my order?
Of course, but email us ASAP at email@example.com. We’ll refund you the full amount or give you a store credit–whichever you prefer.
Q: I have a gift card or coupon code I would like to apply. How do I do that?
After adding items to your cart, you’ll proceed to the checkout page where you’ll see a “coupon code” field. Enter the code there. Be sure and click “apply coupon.” The amount of the store credit will deducted form the order total.
Q: Do I have to pay sales tax?
Only if your order ships to an Arkansas address.
Q: When is my payment processed?
Your payment is processed upon placement of order. Bourbon & Boots specializes in rare, unique, and handcrafted goods, several of which are individually personalized that are not mass produced or readily available in other markets. The goods are advertised to a very specific audience that appreciates rarity of handcrafted unique, hard to find in market goods and thus not readily re-sellable to the general public if the order is cancelled or the payment cannot be processed upon shipment.
Q: Can you Express Ship to a PO Box?
Unfortunately, we cannot Express Ship to a PO Box.
Return or Exchange Questions
Q: What is your return policy?
Exchanges or returns for store credit on un-worn, non-custom items are welcome within 20 days of receipt of purchase. Just email us and we’ll get you sorted out at firstname.lastname@example.org.
Q: Are sales final?
Due to the rare, unique, and handcrafted nature of our goods, all sales are final. Items damaged in shipment or mis-shipments may be returned for exchange or store credit. Returns are honored for up to 20 days after recipes of shipment. All authorized returns will receive a store credit.
Bourbon & Boots is a southern lifestyle brand, integrating artisan inspired and maker quality craftsmanship into the rare, unique and unusual gifts we design, craft, and ship. The company was formed as an alternative for consumers looking for differentiated heirloom quality goods unlike the mass-produced foreign goods available in big box retail stores. We utilize domestically available or up cycled materials in our designs and handcrafting process for all of our unique personalized gifts.