Rare, Unique, Unusual Handcrafted Vintage Gifts: Contact Us
Bourbon & Boots: Southern Lifestyle Brand
Bourbon & Boots sells rare & unique handcrafted items in which the majority of each item is handmade by skilled artisans. The products are singular creations that are not factory-made or mass-produced. Our highly skilled artisans do their best to ensure that each item resembles the photos as closely as possible; however there may be very slight variations or natural imperfections in the materials. We operate a warehouse and the majority of our items scheduled for frequent replenishment. The majority of our items ship within 3-5 weeks. Due to the nature of unique demand and rarity of our handcrafted items, payments are processed upon checkout. Occasionally, a particular item may become so popular or an event cause the natural raw material used to handcraft the item to be scarce extended delivery times out to 6-10 weeks period. When this occurs we send out notification emails providing the option to keep the order active or issue a refund. We hope you are delighted with every item you purchase from our Southern Lifestyle Brand. If you do need to return an item, or an item becomes out of stock due to demand and you wish to cancel your order for full refund, please note the following policies before starting the return process.
Customer Care Inquiries
Hours Customer Support: Monday - Friday (9am-5pm CST)
Customer Care eMail: email@example.com
Please include your order number so we may help you more quickly.
Bourbon & Boots utilizes an interactive electronic customer care system in order to allow multiple customer care representatives to respond to an open ticket and to ensure all customer communications are documented in a time stamped communication sequence. This allows us to be more responsive, informed, and timely in our customer care responses vs. a dialogue based 800# phone line call center. During business hours the vast majority of our customer care inquiries are responded to within 2 hours.
Return a Product
What items are eligible for re-shipment or returnable for store credit?
- Mis-Shipped Orders
- Orders Received Damaged (pictures are required).
Is it easy to return items?
- Yes, all return items require a return merchandise authorization (RMA) available through our firstname.lastname@example.org Customer Care Team.
Southern Stories Content Submissions
Merchandise or Product Idea Submissions
We are constantly looking for new talent to add to our energetic team. We have Customer Care Roles, Shipping & Fulfillment Roles, Interactive Audience Acquisition Roles, Data Insight & Intelligence Roles, and Merchandising Roles open most of the time due to our steady growth.
Bourbon & Boots is a southern lifestyle brand, integrating artisan inspired and maker quality craftsmanship into the rare, unique and unusual gifts we design, craft, and ship. The company was formed as an alternative for consumers looking for differentiated heirloom quality goods unlike the mass-produced foreign goods available in big box retail stores. We utilize domestically available or up cycled materials in our designs and handcrafting process for all of our unique personalized gifts.